General Terms & Conditions
- Pre-booking is advised.
- Full payment before your Safari is required
- When booking, you must leave us with contact details for the day of your scheduled trip.
- You must make confirm your trip is going ahead with us at least 2hrs before your scheduled check in time.
- 72 Hours notice is required for cancellations and passenger number changes.
- A minimum of 4 full fare adult passengers (6 for Dover Explorer) are required in order for any Safari to proceed.
- Please note that groups are required to arrive 20 minutes before their tour time for essential safety briefing and to put on the splash-proof gear and lifejackets.
- Groups arriving late forfeit their tour unless we can reschedule to other times/dates or have their tour route altered. These options are entirely at the discretion of Dover Sea Safari.
- Tickets & gift vouchers are non-refundable and non-transferable.
- Persons who suffer from heart complaints, back complaints or who are pregnant travel at their own risk.
- Children must be accompanied by an adult. This is for safety.
- Safari durations and routes are subject to change due to weather conditions.
- Dover Sea Safari reserve the right to cancel your tour at short notice after a weather forecast is issued. Cancelations due to Small Craft Warnings/Adverse weather are for your own safety.
- A full refund will only be applied, if the tour is cancelled due to adverse weather.
- In the event of cancellation, Dover Sea Safari will not be held liable for other third party costs incurred associated with the booking such as coach hire, taxis etc.
- Lifejackets are supplied and must be worn at all times.
- We cannot guarantee specific bird or wildlife sightings.
- Although two piece splash proof clothing is provided, we recommend that you should wear warm clothing underneath.
- Third party liability insurance is provided.
- Personal items (e.g. cameras & Mobile phones) are carried at the passenger’s own risk.
- Tour operators booking on behalf of their clients MUST contact Dover Sea Safari via email and receive confirmation of the booking date and time before confirming with their clients. Dover Sea Safari is not responsible for clients wishing to travel who have not received this confirmation.
- All information is correct at the time of posting but is subject to change.
